Sign in and go to 'My Account' click on “Apply for a Refund” and follow the instructions.
If you are in possession of the tickets for which you require a refund you must return these with the completed form. Your refund will not be processed until we are in receipt of the tickets. From receipt it will take up to 7 working days to process your refund and it may take a further 5 days for this credit to appear on your statement.
If you opted to pick up your tickets from the self service ticket machines at the station, but have not collected them, we will process the claim without you having to collect the tickets.
The amount of refund that you are due will depend on the ticket purchased and the terms and conditions of that ticket. This information is available in ‘My Account’ under ’Check your order status’.
Please note that you cannot get refunds on some tickets, such as Advance fares. An administration fee of £10 is also payable for all refunds and amendments to tickets.
