FAQs


 


I no longer have the credit/debit used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?

I no longer have the credit/debit used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?

In the event that you lose the credit/debit card used to purchase your tickets, or it is stolen, we will be unable to issue you with your tickets at the station. You should contact Web Support by telephone on 0121 634 2040 or by email via Contact Us.

General

The most popular questions in this category are:

General

At what times can I use the Peak and Off-Peak Day Travelcards?
Answer to: At what times can I use the Peak and Off-Peak Day Travelcards? Answer 

At what age do I have to purchase a Travelcard for my children to travel in London?
Answer to: At what age do I have to purchase a Travelcard for my children to travel in London? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

Welcome

saved journeys (0)
Email to: