You can cancel your tickets before you receive them in the post. Sign in and go to 'My Account', click on ‘Apply for a refund’ and follow the instructions.
If you opted to pick up your tickets from the self service ticket machine at the station, but have not collected them, we will process the claim without you having to collect the tickets.
Please note: In both cases we require a fully completed Refund Form. If you elected to have your tickets posted to you, you will be asked to return the tickets once you receive them. Your refund will not be processed until we are in receipt of the tickets.
All cancellations and refunds are subject to a £10 administration charge.
