FAQs


 


How do I contact London Midland Customer Relations?

How do I contact London Midland Customer Relations?

Please let us know what you think about London Midland and the services we offer. We try to make it as easy as possible for you to contact us and you can phone, e-mail, fax or post:

London Midland Customer Relations
Po Box 4323
Birmingham
B2 4JB

Telephone: You can buy tickets, get train times and enquire about existing bookings by calling 0121 634 2040
Textphone: 0845 707 8051
Fax: 0121 654 1234
E-mail: comments@londonmidland.com
www.londonmidland.com/contact

Opening hours 0700-1900 Monday to Friday
0800-1600 Saturdays, Sundays and Bank Holidays (closed Christmas day and Boxing day)

London Midland will always try to address your comments and concerns in a fair an reasonable way in accordance with both the National Rail Conditions of Carriage and our Passenger's Charter.

General

The most popular questions in this category are:

General

At what times can I use the Peak and Off-Peak Day Travelcards?
Answer to: At what times can I use the Peak and Off-Peak Day Travelcards? Answer 

At what age do I have to purchase a Travelcard for my children to travel in London?
Answer to: At what age do I have to purchase a Travelcard for my children to travel in London? Answer 

Can I cancel tickets before I receive or collect them?
Answer to: Can I cancel tickets before I receive or collect them? Answer 

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