FAQs

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Top 8 Frequently Asked Questions

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer

At what times can I use the Peak and Off-Peak Day Travelcards?
Answer to: At what times can I use the Peak and Off-Peak Day Travelcards? Answer

At what age do children have to pay to travel?
Answer to: At what age do children have to pay to travel? Answer

How do I change my ticket and will I be charged more?
Answer to: How do I change my ticket and will I be charged more? Answer

Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
Answer to: Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard? Answer

Can I take my bike with me on-board your trains?
Answer to: Can I take my bike with me on-board your trains? Answer

Can I take my pet with me on your services?
Answer to: Can I take my pet with me on your services? Answer

How long will it take for my refund to be processed?
Answer to: How long will it take for my refund to be processed? Answer